Experienced analysts and investigators are needed to join the FinCrime Compliance team in the second line of defence, providing subject matter expertise in the financial crime and sanctions compliance monitoring field. You will identify and investigate potential suspicious activities in relation to financial crime, handle in depth AML and fraud investigations, as well as ATO cases. You will handle requests for information from external sources and maintain confidential information of our customers.
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The Payments and Risk Specialist will primarily focus on managing disputes, chargebacks, and other payment-related queries. This individual will be responsible for handling card disputes, investigating chargebacks, and proactively working to mitigate financial risks. They will also support the optimization of payment processes and provide insights into payment performance trends.
As an Operational Risk Manager, you'll support the business in embedding core elements of the risk management framework, focusing on operational resilience, give guidance on risk events, support risk assessments and scenario analysis, and become a trusted second line risk partner to different areas across the business, including the Finance team.
As a Senior Internal Audit Manager , you will play a key role in assessing and improving the effectiveness of Twilioβs risk management, control, and governance processes. You will lead SOX, Audit and Advisory engagements, collaborate with cross-functional teams, and provide insights to strengthen internal controls and support business objectives, with a particular focus on operations. Your work will help ensure compliance, identify areas for operational improvement, and support Twilioβs continued growth and integrity.
Process Know Your Customer (KYC) onboarding and payment verification documents; Handle withdrawal requests for payment gateways in accordance with internal guidelines; Conduct database screenings and investigate potential matches; Manage support tickets from relevant departments and Payment Service Providers (PSPs); Collaborate internally and across departments to address issues, monitor accounts, and handle verification and payment-related tasks.
Reporting to the Internal Audit Corporate VP, the role will establish key partnerships with internal teams to implement and maintain effective and efficient internal controls, particularly regarding information systems and related technologies, while aligning with the strategic vision of the area. You will supervise a team of IT auditors, plan and execute audits of IT systems and processes, identify risks and improve controls, report to senior management and ensure regulatory and security compliance.
We are seeking a consultant to advise on the development of our auto-financing risk assessment logic, with a focus on affordability, creditworthiness, and data-driven decision-making. You will advise on DBR calculation, income/obligation evaluation, and risk tiers and review and refine credit approval frameworks. Also, you will provide market and regulatory insight to guide model assumptions.